Dispute Management And Its Functions
As an admin, make decisions about all disputes raised from the dispute management
Gopinath
Last Update 3 bulan yang lalu
Admin can view all the disputes raised by the users in the marketplace using the “Disputes Management” section in the admin panel.
Login to your admin panel
Navigate to the Disputes menu in the header
Click the Disputes menu, here you can see all the disputes raised by the buyers.
Yes on editing the dispute, the admin can view the buyer and seller messages for the dispute and the admin can also send messages in this loop.
In the dispute, edit view the messages sent by the seller and buyer will have the seller’s and buyer’s profile icon and the indication of the name such as buyer, seller, and admin will be present next to the profile icon.
Message conversations of buyer, seller, and admin will be present on the left side. The message input box will be available for the admin to send messages to the buyer and seller regarding the dispute. Dispute reason and transaction details will be present on the right side.
On clicking the “Approve” button on the edit dispute page, a popup will be displayed with the price input box.
Admin after discussing with the seller can enter the full price amount or partial amount and click save.
Now the provided amount will get transferred to the buyer’s account immediately and the status will be updated as Refunded.
On clicking the “Reject” button on the edit dispute page, the dispute request is rejected and no amount gets transferred to the buyer.
No, a transaction cannot be automatically refunded when a dispute is made. A refund must always be made by the admin via the dispute management section by editing the dispute.